Shipping Policy

Shipping

OSI International uses two national shipping carriers, UPS and the US Postal Service. Real-time rate selections from these carriers are available at the shopping cart checkout.

OSI International does not guarantee same day shipping. If you need your order Express, Overnight, or Next Day, please call or email us to make sure we can accommodate your needs.

If we are unable to ship an order with the shipping option selected by the customer (i.e. physical size of the shipment is too large for that selection), we reserve the right to change the option and adjust the fee to the proper amount.

Order Processing

OSI International does not process orders during weekends or holidays.

You will be notified via email if there are any backorders or unexpected delays.

Charges

For your protection, all OSI shipments have insurance included in the shipping charges.

Shipping charges include a small handling charge. Please note that we do not refund shipping and handling charges.

Delivery

Guaranteed delivery times are the amount of time the package actually spends in transit. Pulling inventory and packaging can take time and is not included in the determination of how long a package is in shipment.

Tracking numbers if they exist can be accessed from the 'Track Your Order' link located under the main heading of the OSI International website.

Exact delivery times to Hawaii and Alaska cannot be guaranteed.

Damaged Shipments

If you have received damaged merchandise, please contact us immediately and we will process a claim and/or replacement. Most shippers normally require an inspection so please do not dispose of the packaging materials until you hear from us. It is essential that you inform us immediately if you received damaged goods or we may not be able to process a claim with the shipping company. Please inspect your order carefully upon arrival.